What is a "service"?...in IT?A while ago my team was tasked with the development of a Global Service Catalogue & during our discussions surrounding this I had reason...
Service Level Commitments (SLC)What is a Service Level Commitment? A Service Level Commitment (SLC) is a pledge in which a team states what service it will provide to...
Drone as a Service (DaaS)The Rise of the Drones Drones, they seem to be everywhere these days but how much do we really know about these flying objects? What are...